Is the contents SLA the same clock as water mitigation?

No. Contents assignments typically run separate contact, access, inventory, pack-out, and pack-back clocks from structure mitigation.

How does IICRC category affect contents SLAs?

Category drives method and salvage defaults — especially Cat 3 porous dispose and authorization before dumpsters — more than a single published hour table by category.

Contents Cleaning SLAs by Category (TPA / Allstate Worked Example)

Updated October 6, 2026. By Will Tygart. Program managers and contents PMs. Left column is working default. Right column is your PVA. Official Allstate hours live in the assignment / GHRN packet — this page teaches clocks and the category split. Not a published Allstate hour table.

Direct answer. TPA contents SLAs are separate clocks from mitigation: contact, access, inventory, pack-out, and pack-back — with IICRC category driving method, not a single public hour table by Cat 1 vs Cat 3.

Someone already clicked “SLA for cleaning contents for Allstate insurance for different categories.” They want hours by water/fire category, not a contents marketing page.

Clocks (define before you quote hours)

Clock	Typical TPA program (not a named carrier’s law)	What “done” means
Contact	4 hours from assignment	Human reached insured or FM; access plan
Pre-pack walk + photos in portal	24 hours from access	Room photos, condition codes started
On-site contents start	24 hours from assignment when the structure is safe	Not the mitigation 2-hour clock
Inventory / first contents scope	48 hours from access	Salvage / clean / dispose split
Pack-out complete (authorized)	Per volume; state cubic feet in the SLA	Chain of custody signed
Clean return / pack-back	Gated on structure ready — not a calendar fantasy	New cartons; not the dirty pack-out boxes

By loss category (the Allstate question)

Carriers do not publish one public hour table for “Cat 1 vs Cat 3 contents.” They publish job type and expect IICRC category to drive method.

Category / peril	Contents handling	SLA emphasis
Cat 1 water	Clean in place when possible; pack-out if reconstruction or volume	Speed to dry + inventory. Soft goods often salvageable
Cat 2 water	More porous dispose; hard goods clean	PPE + written category in the contents assignment
Cat 3 water / sewage / overland flood	See Cat 3 pack-out. Default porous dispose	Authorization before dumpsters. Do not miss the 48-hour inventory clock because you were arguing category
Fire / smoke (S700)	Pack-out for cleaning vs replace by residue class	Separate contents Xactimate assignment is common
Room-and-contents fire	Origin room often total; adjacent smoke pack-out	Do not let a two-room flame estimate erase whole-house smoke contents

Allstate / GHRN file hygiene (not official hours)

Contents restoration, pack-out, and cleaning are typically a separate assignment from water/fire mitigation.
Pack-out approval belongs in the estimate notes before the truck is loaded.
Non-salvage needs photos in place. Dumpster photos after the fact lose the claim.
If your GHRN or TPA letter lists different hours, those hours win. Put them in the ERP.