Last verified: August 22, 2026. By Will Tygart. Program managers and contents PMs. Left column is working default. Right column is your PVA. Official Allstate hours live in the assignment / GHRN packet — this page teaches clocks and the category split. Not a published Allstate hour table.
Someone already clicked “SLA for cleaning contents for Allstate insurance for different categories.” They want hours by water/fire category, not a contents marketing page.
Clocks (define before you quote hours)
| Clock | Typical TPA program (not a named carrier’s law) | What “done” means |
|---|---|---|
| Contact | 4 hours from assignment | Human reached insured or FM; access plan |
| Pre-pack walk + photos in portal | 24 hours from access | Room photos, condition codes started |
| On-site contents start | 24 hours from assignment when the structure is safe | Not the mitigation 2-hour clock |
| Inventory / first contents scope | 48 hours from access | Salvage / clean / dispose split |
| Pack-out complete (authorized) | Per volume; state cubic feet in the SLA | Chain of custody signed |
| Clean return / pack-back | Gated on structure ready — not a calendar fantasy | New cartons; not the dirty pack-out boxes |
By loss category (the Allstate question)
Carriers do not publish one public hour table for “Cat 1 vs Cat 3 contents.” They publish job type and expect IICRC category to drive method.
| Category / peril | Contents handling | SLA emphasis |
|---|---|---|
| Cat 1 water | Clean in place when possible; pack-out if reconstruction or volume | Speed to dry + inventory. Soft goods often salvageable |
| Cat 2 water | More porous dispose; hard goods clean | PPE + written category in the contents assignment |
| Cat 3 water / sewage / overland flood | See Cat 3 pack-out. Default porous dispose | Authorization before dumpsters. Do not miss the 48-hour inventory clock because you were arguing category |
| Fire / smoke (S700) | Pack-out for cleaning vs replace by residue class | Separate contents Xactimate assignment is common |
| Room-and-contents fire | Origin room often total; adjacent smoke pack-out | Do not let a two-room flame estimate erase whole-house smoke contents |
Allstate / GHRN file hygiene (not official hours)
- Contents restoration, pack-out, and cleaning are typically a separate assignment from water/fire mitigation.
- Pack-out approval belongs in the estimate notes before the truck is loaded.
- Non-salvage needs photos in place. Dumpster photos after the fact lose the claim.
- If your GHRN or TPA letter lists different hours, those hours win. Put them in the ERP.
Related: commercial emergency SLA · fire pack-out.